Privacy policy

Last updated: August 8, 2025

Nuvano Privacy Policy

This Privacy Policy describes how https://shopnuvano.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://shopnuvano.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide or improve the Services

  • Comply with any applicable legal obligations

  • Enforce any applicable terms of service

  • Protect or defend the Services, our rights, and the rights of our users or others

3. What Personal Information We Collect

3.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email

  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information: Username, password, security questions, and other information used for account security purposes

  • Customer support information: Information you choose to include in communications with us (e.g., when sending a message through the Services)

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

3.2 Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device information

  • Browser information

  • Network connection details

  • IP address

  • Other information regarding your interaction with the Services

3.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and service providers who collect information on our behalf (e.g., Shopify)

  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. For more information, see the section below, Third-Party Websites and Links.

4. How We Use Your Personal Information

4.1 Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders (including transactions in GBP, USD, and other supported currencies)

  • Send notifications related to your account, purchases, returns, exchanges, or other transactions

  • Create, maintain, and manage your account

  • Arrange shipping and facilitate returns and exchanges

4.2 Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Sending marketing communications by email, text message, or postal mail

  • Showing you advertisements for products or services

  • Tailoring the Services and advertising on our Site and other websites

4.3 Security and Fraud Prevention

We use your personal information to:

  • Detect, investigate, or take action regarding fraudulent, illegal, or malicious activity

  • Keep your account secure

4.4 Communicating with You and Service Improvement

We use your personal information to:

  • Provide customer support

  • Improve our Services

5. Cookies

We use Cookies to power and improve our Site and Services, including to:

  • Remember your actions and preferences

  • Run analytics and better understand user interaction with the Services

For specific information about the Cookies we use, see Shopify’s Cookie Policy.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Please note that blocking Cookies may negatively impact your user experience and limit the functionality of the Services.

6. How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Vendors or service providers who perform services on our behalf (e.g., IT management, payment processing, shipping)

  • Business and marketing partners to provide services and advertise to you

  • Affiliates or within our corporate group

  • In connection with a business transaction (e.g., merger or bankruptcy)

  • To comply with legal obligations or enforce terms of service

7. Third-Party Websites and Links

Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy or security of these sites. Please review their privacy policies and terms before providing any personal information.

8. Security and Retention of Your Information

While we take reasonable measures to protect your personal information, no security measures are perfect. We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Your Rights

Your privacy rights may vary depending on your location:

UK & EU Residents (GDPR)

You have the right to:

  • Access the personal information we hold about you

  • Request deletion of your personal information

  • Request correction of inaccurate personal information

  • Withdraw consent where applicable

  • Lodge a complaint with your data protection authority

US Residents (including California, Virginia, Colorado)

Depending on your state of residence, you may have the right to:

  • Know what personal information we collect, use, disclose, or sell

  • Request deletion of your personal information

  • Opt out of the sale or sharing of your personal information

  • Correct inaccuracies in your personal information

  • Request a copy of your personal information in a portable format

We do not knowingly sell personal information, including that of minors under 16 years old.

To exercise any of these rights, please contact us using the details below. We may require verification of your identity before fulfilling your request.

10. Complaints

If you have complaints about how we process your personal information, please contact us first. If you are not satisfied with our response:

  • UK/EU residents may lodge a complaint with their local data protection authority.

  • US residents may contact their state’s Attorney General or consumer protection agency.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM

  • Email: support@shopnuvano.com

  • Phone (UK): +44 07350831037

We aim to respond to your messages within 24 hours on business days.

About Nuvano

Nuvano is operated by ECOM AGENCY RAED LTD, a business registered in the United Kingdom.

  • Company Number: 14899782

  • Address: 75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ