Shipping policy

At Nuvano, we strive to process and deliver your order as quickly as possible. Please review our shipping details below.

1. Order Processing and Shipping Time

Order Cut-Off Time: 17:00 (Monday to Friday)
Order Handling Time: 1-2 business days (Monday to Friday)
Order Transit Time:

  • United Kingdom: 4-6 business days (Monday to Friday)

  • United States: 6-10 business days (Monday to Friday)

Order Cut-Off Time:
17:00 (GMT) Greenwich Mean Time (London)

Processing Time:
Once an order is placed, please allow 1-2 business days for processing before it is shipped.

Shipping Time:
Once your order has been processed, it will be dispatched.

  • UK: Estimated shipping time is 4-6 business days.

  • USA: Estimated shipping time is 6-10 business days.

Delivery Time:

  • UK: 5-8 business days total (including processing).

  • USA: 7-12 business days total (including processing).

2. Shipping Costs

  • United Kingdom: Free shipping on all orders.

  • United States: Free shipping on all orders.

3. Delayed Orders

While we strive to deliver your order on time, unexpected delays may occur due to external factors. If your order takes longer than expected, we will keep you updated. If you need assistance, please email us at support@shopnuvano.com.

4. Order Cancellation

If you need to cancel your order, please contact us before your order is shipped. Once an order has been processed and dispatched, we are unable to cancel it. To request a cancellation, reach out to our customer support at support@shopnuvano.com.

5. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong item, please contact us immediately at support@shopnuvano.com. Make sure to include your order number and a photo of the issue. We will work quickly to resolve the problem for you.

6. Contact Information

For any questions or assistance, don’t hesitate to contact us. We’re here to help!

Business Hours: Monday - Friday, 9:00 AM – 5:00 PM
Email: support@shopnuvano.com
Phone: +44 07350831037

We aim to respond to all inquiries within 24 hours on business days.

7. Company Information

Nuvano is operated by ECOM AGENCY RAED LTD, a business registered in the United Kingdom.

Company Number: 14899782
Address: 75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ