Refund policy

At Nuvano, we want you to be completely satisfied with your purchases. If something isn’t quite right, we’re here to help. Please review our refund policy below for details on how to return or exchange your items.

Key Return Details

  • Return Window: 30 days from delivery

  • Refund Processing Time: Up to 10 days after receiving your return

  • Return Shipping Costs: Customer is responsible for return shipping costs

  • No Restocking Fees

  • Exchanges Accepted

Return Window

You have 30 days from the delivery date to initiate a return. To be eligible for a return, items must be in their original, unused condition with all tags attached. Please note that we cannot accept returns after the 30-day return period. All returns are subject to our Terms of Service.

How to Make a Return — Step-by-Step Process

  1. Contact Customer Support: Email us at support@shopnuvano.com with your order number. Our team will provide you with a return form and the return address.

  2. Prepare Your Package: Place the items you wish to return in secure packaging. Include the return form inside the package to help us process your return smoothly.

  3. Ship Your Package: Send the package to the return address provided. Please note that return shipping costs are the responsibility of the customer.

  4. Refund Process: Once we receive and inspect the returned items, we will process your refund within up to 10 days.

Refund Processing Time

Refunds will be issued to your original payment method. This can take up to 7 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. If your return is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping costs.

Non-Returnable Items

Certain items are non-returnable, including products that show signs of wear, damage, or alteration. For a full list of non-returnable items, please refer to our Terms of Service.

Exchanges

If you wish to exchange an item, please contact our customer service team at support@shopnuvano.com, and we’ll arrange an exchange for you.

Received a Damaged or Wrong Item?

If we’ve made a mistake, your item has arrived damaged, or you’ve received the wrong item, please contact us at support@shopnuvano.com with your order details and a photo of the issue. We’ll resolve the issue as quickly as possible.

Changed Your Mind?

We understand that sometimes you might change your mind about a purchase—that’s okay! Our return policy isn’t just for defective or damaged items. If you’ve had a change of heart, you can return your item within 30 days, provided it’s unused, in its original condition, and packaging. Follow the steps above to start your return.

Contact Information

For any questions or further assistance, don’t hesitate to contact us. We’re here to help!

We aim to reply to your messages within 24 hours on business days.

About Nuvano

Nuvano is operated by ECOM AGENCY RAED LTD, a business registered in the United Kingdom.

  • Company Number: 14899782

  • Address: 75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ